<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><title>Leadership on Marcus Poon | Quality Professional</title><link>https://about.marcuspoon.eu.org/tags/leadership/</link><description>Recent content in Leadership on Marcus Poon | Quality Professional</description><image><title>Marcus Poon | Quality Professional</title><url>https://about.marcuspoon.eu.org/images/social-share.svg</url><link>https://about.marcuspoon.eu.org/images/social-share.svg</link></image><generator>Hugo</generator><language>en-us</language><lastBuildDate>Wed, 06 May 2026 17:17:00 +0800</lastBuildDate><atom:link href="https://about.marcuspoon.eu.org/tags/leadership/index.xml" rel="self" type="application/rss+xml"/><item><title>The Ritz-Carlton's $2,000 Rule</title><link>https://about.marcuspoon.eu.org/posts/the-2000-dollar-rule/</link><pubDate>Wed, 06 May 2026 17:17:00 +0800</pubDate><guid>https://about.marcuspoon.eu.org/posts/the-2000-dollar-rule/</guid><description>How the Ritz-Carlton&amp;rsquo;s $2,000 empowerment rule proves that trust is the most powerful management tool.</description></item><item><title>The Cost of Silence: Ford's Traffic Light System</title><link>https://about.marcuspoon.eu.org/posts/the-cost-of-silence/</link><pubDate>Tue, 05 May 2026 08:00:00 +0200</pubDate><guid>https://about.marcuspoon.eu.org/posts/the-cost-of-silence/</guid><description>How Alan Mulally&amp;rsquo;s traffic light system at Ford Motor Company reveals the power of psychological safety in building honest quality cultures.</description></item></channel></rss>