Start with Why: The Golden Circle That Separates Great Leaders from the Rest
Great leaders communicate from the inside out — starting with Why, not What.
Blog
Musings on quality, technology, and everyday life
The Courage to Be Flawed: What Brené Brown Taught Me About Quality Leadership
Brené Brown discovered that the best leaders are not perfect — they are brave enough to be vulnerable. Here is what that means for quality management.
The Bob Iger Strategy: Buy Your Competitors, Trust Your People
When Bob Iger became Disney CEO in 2005, he did the unthinkable — he bought Pixar, Marvel, and Lucasfilm instead of competing with them.
Tony Hsieh and Zappos: We Are Not a Shoe Company
How Zappos founder Tony Hsieh built a billion-dollar company by believing that they were not in the shoe business — they were in the customer service business.
The Peter Principle: Why Your Best People Keep Failing
The Peter Principle reveals a cruel irony: organizations promote their best performers until they reach a position they cannot handle, then leave them there.