Tony Hsieh and Zappos: We Are Not a Shoe Company
How Zappos founder Tony Hsieh built a billion-dollar company by believing that they were not in the shoe business — they were in the customer service business.
Blog
Musings on quality, technology, and everyday life
The Peter Principle: Why Your Best People Keep Failing
The Peter Principle reveals a cruel irony: organizations promote their best performers until they reach a position they cannot handle, then leave them there.
The Architecture of Time — A Pyramid of Academic Productivity
A pyramid infographic reveals how much real writing survives the week for academics — from zero minutes in the abyss to three hours at the serene peak.
Just Say No — The Power of Radical Focus
In 1997, Steve Jobs saved Apple from bankruptcy by cutting 70% of its products down to a simple 2×2 grid. Sometimes the hardest decisions are about what not to do.
The Evolution of Quality Management - From Craftsmanship to Global Supply Chain
A journey through the evolution of quality management - from craftsmanship to global supply chain collaboration.